Expanding your core business

Maximising your product offering to appeal to your target market

Defending market share in competitive market

Maintaining brand loyalty in an increasingly competitive economy

Encouraging discretionary spend

Are we talking ourselves into a recession or is the market slowing?

Exploring changing consumer attitudes to discretionary spending

Examining the impact of the end of the SSIA Scheme

Identifying the opportunities and potential impact of the growth of credit

Predicting the winners and losers in the race for market share

Expanding out of Ireland: How do you choose your territory?

Engaging with new and diverse customers

Refocusing your brand proposition to appeal to your new market

Examining management structure: Delivering the right team to push forward your expansion

The need to differentiate in a competitive market

Thinking differently about your aspirations and customers

Using differentiation to develop a strong brand identity

Assessing the Irish market: Identifying the challenges and opportunities for new and current retailers

What products are currently the "Winners and Losers"?

How does the Irish retail market compare to the rest of Europe?

Where will the future growth come from?

What is the true cost of new technology, and who is the winner?

Gaining an insight into the complexities of the Customer-Carrier-Customer relationships and how the internet has redefined them

Discovering the importance of defining communication boundaries between Customer-Carrier-Customer relationships

Identifying how the Customer-Carrier-Customer relationship can be satisfied in the new internet age

Driving profitability through meeting the needs of a diverse consumer

Examining the key economic and macro-economic groups within the Irish population

Identifying the key population centres with consumer spending power

Addressing the potential impact of immigration on consumer trends

Identifying current consumer trends

Understanding the mindset of companies that deliver ‘World Class’ sales and service

Creating a customer journey that delivers the ‘wow’ factor

Identifying and documenting your existing ‘Best in Class’ skills and behaviours

Establishing your non negotiable sales and service standards

Upskilling your employees on the ‘Best in Class’ skills and behaviours

Performance coaching to sustain the increased sales and service performance

The challenges of attracting the right people to deliver your brand message

Overcoming legislative challenges and working with the unions

Fostering employee engagement to motivate and retain effective staff